Frequently Asked Questions
1. What is Period Underwear?
2. How to clean them?
3. Returns & Exchanges
4. General Questions
5. Contact Questions
1. What is Period Underwear?
Period underwear is designed to replace disposable products like tampons and pads. They are made to capture menstrual blood and can be washed and reused. Think of it as an environmentally friendly method of protection.
Some women may use them with additional protection on their heavier days.
They look, feel, and fit just like any other panties - but with extra layers and specialized fabric to absorb fluid. Whether that be menstrual blood, discharge or even urine leaks.
They will make you feel protected all month long, just wash, wear, and repeat!
How do they work?
Bodi Fresh period underwear is engineered to keep you feeling fresh and dry, thanks to its ultra-absorbent, odor-controlling and moisture-wicking technology.
Each pair consists of an absorbent material (holding from 1 to 6 tampons' worth), a moisture barrier to keep you feeling comfy, and a layer designed to prevent any leaks or messes.
How can I test them?
Curious about period underwear but still unsure if it'll truly hold up when you need it?
Don't worry, many users start out by wearing them at home first to see how they hold up throughout the day before they brave the real world 😄
Trust us ladies, they really are a game changer and we guarantee once you've tried your first pair of you'll never look back!
How to clean your Period Underwear?
This is one of the most common questions we get asked about Period Underwear!
To maintain optimal performance of your panties, we recommend the following 4 steps!
Four steps to keep your Period Underwear clean and fresh
1. Rinse your period underwear with cold water once removed. Aim to not let them soak, and continue rinsing until the water appears clear. Alternatively, some customers choose to rinse them in the shower.
2. For best results, pop the items into a delicates bag and wash on a cold cycle in the washing machine. If you have no other laundry to wash, we suggest to just hang them to dry till the next load.
3. Skip the fabric softener to maintain the period pants' natural fibres; instead, opt for laundry liquid or soap.
4. Easily hang them outdoors and let the sun and breeze do the work for you.
Account registration, sign in, password & linked accounts
Returns Policy
We do not offer returns for change of mind.
Exchanges can be made within 14 days from the date of delivery.
Bodi Fresh abides by rigorous hygeinic standards, and due to this, we cannot accept exchanges of products that have been worn.
To initiate an exchange, please contact our customer service team at info@bodi-fresh.com
Once we receive your return item(s), exchanges are typically processed within two days from our side.
Faulty Garments
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
1. General Questions
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
2. Stockist Purchases
Please reach out to the retailer directly for any return/exchange information in regards to your purchase.
Email us
Email us your questions at info@bodi-fresh.com
MON-FRI: 9am to 9pm
SAT-SUN: 10am to 6pm
Chat with us
Customer Service Team are available:
MON-SUN: 9am - 9pm